Please review these terms and conditions carefully.
In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them, that is to say:
"BIG BUS & DUCK Group" means all companies and subsidiaries including but not limited to Singapore DUCKtours Pte Ltd, Big Bus Tours Ltd, Big Bus Singapore City Sightseeing Pte Ltd, and Tourist Information Pte Ltd.
"Tours" refers to tours own and/or operated by BIG BUS & DUCK Group, including but not limited to: DUCKtours, Big Bus Tours, Night City Tour, Sentosa-MBS-RWS Rhino, Singapore Trolley Tours, Little India and Chinatown Walking Tours.
"Timed Tours" depart on set, non-negotiable date and time, feature a standard tour route, and are designed for small to large groups of guests travelling in a bus/amphibious Craft or similar vehicle with a driver and live-guide, host or pre-recorded audio guide. These tours are not customisable.
"Craft" refers to any vehicles used for the tours, including but not limited to Topless double decker bus, coach, amphibious DUCK.
"Authorised Agent" means a sales agent who has been appointed by BIG BUS & DUCK to sell its Tours
"Ticket" means either the pre-paid ticket, or the Electronic (PDA) Ticket, in each case includes Conditions of Contract contained in it.
In buying and joining the Tours, it is deemed that you have fully accepted all by BIG BUS & DUCK Group’s terms and conditions. If you do not agree with the terms, do not buy the tickets and do not join the tours.
We reserve the right to make price changes at any time before your booking is made. We reserve the right to correct printing errors and obvious calculation errors without notification. All information subject to change without notice.
3. Cancellations & Reschedules
3.1 All tickets sales are final and non-refundable. Any changes to tour dates must be communicated via email at least 1 working day prior to departure, and are subjected to availability. No Tour Date/Time changes are permitted on the day of the Tour.
3.2 Our Tours run rain or shine. Unfortunately we cannot predict the weather and Tours are not cancelled due to rainy conditions unless hazardous conditions such as lightning exist. BIG BUS & DUCK Group reserves the right to cancel a Tour at its absolute discretion, whether for health, safety, security, weather, mechanical breakdowns, or other reasonable reasons, including but not limited to social distancing restrictions like capacity limits and/or control order imposed by a Government Agency.
3.3 Should a Tour not proceed then you will be re-scheduled at your convenience, but otherwise you shall have no claim whatsoever (including no claim for travel expenses or any other out of pocket expenses) relating to the cancellation of a Tour.
4. Departure Points and Times
BIG BUS & DUCK Group endeavours to provide departure points and times for the Tours as accurate as possible. However, BIG BUS & DUCK Group reserves the right to vary such departure points and times without prior notice to or consent from you, as circumstances require.
5. Check-in for a Tour
If you are joining a Timed Tour, you are strongly encouraged to arrive and ‘check-in’ at the departure points/check-in location at least 30 minutes (Check-in Time) prior to the Tour Time, as per your booking confirmation email/voucher. This is to allow time for temperature taking, SafeEntry/TraceTogether and collection of your boarding pass. Our Tours run on a schedule and depart on time. If you are late and unable to complete the check-in by the Tour Time, you may not be allowed to join the Tour at BIG BUS & DUCK’s discretion, and you will not be allowed refund and re-schedule.
6. Late Arrivals and No-shows
6.1 We will not be able to reschedule your Tour or issue refunds for no-shows or late arrivals, whether due to any circumstances or last minute unforeseen circumstances such as unexpected illness, road construction, traffic congestion, public transport disruptions, getting lost/cannot find the check-in location, or any number of events that could happen. For Timed Tours, it is not possible to join and board the Craft after it has departed.
6.2 We cannot wait for late arrivals as this is unfair to our guests that are on time for their Tour. If you arrive late you may miss your Tour even if the Craft has not departed yet. This is because even though you are there, your checking in and getting ready will delay the rest of the guests in your Tour. Late arrivals who miss their Tours will be considered as no-show and will not get a refund for any reason. Late arrivals will also not be rescheduled to another Tour without booking and paying fully for another Tour.
6.3 We pride ourselves on our professionalism and excellent customer service. All we ask is that you show up on time for your Tour. In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do for you.
7.1 Please keep your ticket safe as there will be no replacement. You must show your ticket as you board. The ticket remains the property of the BIG BUS & DUCK Group and must be produced for inspection and if requested to do so, be surrendered on demand to any authorised by BIG BUS & DUCK Group Official.
Look after your ticket well. If you lose it, you lose your ride. Passengers found travelling without valid ticket will be charged the full fare. All tickets are non-transferable.
8. Tour Route
BIG BUS & DUCK Group reserves the right to deviate from the route, itinerary or inclusions, and amend times and/or days of a Tour if necessary including reasons such as but not limited to water/road closure, parades, floods or where reasonably prudent to do so without prior notice to or consent from you.
While BIG BUS & DUCK Group endeavours to operate its famous open-top double decker buses, it reserves the right to substitute with coaches from time to time.
10. Right to Refuse Service
If your conduct aboard the Tours is so as to endanger the Craft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, BIG BUS & DUCK Group may take such measures as it deems necessary to prevent continuation of such conduct, including restraint and/or eject you from the Tour without refund.
11.1 You are required to remain seated on the Tours and keep all limbs within the Craft, especially while the Craft is in motion.
11.2 On all Hop-on and Hop-off tours, seats cannot be guaranteed on either decks. BIG BUS & DUCK Group reserves the right, for safety reasons, to refuse you access to travel on a particular departure is full.
11.3 A child (2-12 years old) is defined as in the ticket class at time of purchase. All children MUST be accompanied by an adult at all times. We reserve the right to refuse/eject guests who refuse to comply with this policy from the Tour(s) without refund.
12. Accident or Loss
Please take care of all personal property while travelling at all times. The BIG BUS & DUCK Group will not be liable for any loss, damage, delay, inconvenience, or direct or consequential loss, however caused.
13. Ticket Agents
Where a ticket is purchased from one of Authorized Agents, any query regarding the ticket purchase, or any request for a refund for whatever reason, must be referred to the Authorized Agent who sold the ticket.
14. Alcohol & Outside Food
The consumption of alcohol and outside food are prohibited on the Tours.
These conditions shall in all aspects, be governed by the law of Singapore